22Aug/17

Dragon product support for Microsoft Windows 8

nuance dragon supportInformation:

Important note: All references to Windows 8 below relate to the full operating system only.  Nuance Desktop products are not designed to operate on any tablet or smart phone running Windows 8 RT, Surface RT or Windows Phone 8.

On October 26, 2012, Microsoft officially released its latest operating system, Windows 8. This article contains a list of supported Nuance applications, known issues and information about different updates for Windows 8.

*Please note that this information is current as of 2/26/13, but may be subject to change depending on any future updates to Windows 8 by Microsoft.

To receive notification when this article is updated, please use the option below to subscribe to this article.

 

The following Nuance products are compatible and supported on Windows 8:

  • Dragon NaturallySpeaking 12
  • OmniPage Ultimate
  • OmniPage 18
  • PDF Converter 8
  • PDF Converter Professional/Enterprise 8
  • PDF Create 8
  • PaperPort Professional 14
  • PaperPort 14.5, 14.2
    • Note – PaperPort 14.5 is supported on Windows 8.1.

The following Nuance products are not supported on Windows 8:

  • Dragon NaturallySpeaking 11, 10
  • OmniPage 17, 16
  • OmniPage Professional 17, 16
  • PaperPort 12, 11
  • PaperPort Professional 12, 11
  • PDF Converter 7, 6
  • PDF Converter Professional/Enterprise 7, 6
  • PDF Create 7, 6
  • All previous versions of software listed here as well as all other Nuance Desktop Software.

 

Planning to upgrade to Windows 8:

If you are planning to install Windows 8 on an computer with an older operating system, we recommend uninstalling your Nuance software before starting the operating system upgrade. Failing to uninstall the Nuance software before upgrading the operating system may result in program instability.

During the uninstallation process, an active Internet connection will ensure that your product deactivates and your license key will be freed up for usage in the new environment (this will help you avoid running out of activations).

If there is a problem removing the Nuance software, please use the appropriate Nuance “Remover Tool” to manually remove the software. Remover Tools are available in the Nuance Knowledge Base, simply search for “remover tool” under the corresponding application.

 

For Scanner and Digital Recorder users:

We recommend visiting the manufacturer’s website for the scanner or digital recorder to check for compatibility with Windows 8. Please note that some devices may not function properly in a Windows 8 environment, and the manufacturer may not have released a Windows 8 compatible driver. After encountering any hardware conflict, we recommend testing the device outside of the Nuance software.

 

Detailed information surrounding Windows 8 compatibility and known issues:

  • Dragon NaturallySpeaking 12
    • General Info:
    • Known Issues:
      • Unable to dictate into certain fields within Internet Explorer 10 browser, see Technote 6935 for more information (resolved in Dragon 12.5).
    • Additional Tips:
      • If you are planning to install the Windows 8 upgrade and you have not installed it yet, we recommend backing up your Dragon NaturallySpeaking User Profile first.
  • OmniPage 18.0 and 18.1
  • PDF Converter, PDF Converter Professional, PDF Create 8.0 and 8.1
  • PaperPort Professional 14.0 and 14.1
    • General Information:
    • Known Issues:
      • Scan button is grayed out within PaperPort.  This issue can be resolved by running the Scanner Connection Utility.  See Technote 6937 for additional information.
    • Additional Tips:
      • If you are planning to install the Windows 8 upgrade and you have not installed it yet, we recommend backing up your important documents first.
22Aug/17

System Requirements for Dragon NaturallySpeaking 12

nuance dragon supportThis article contains guidance and environmental requirements for installing Dragon NaturallySpeaking 12.

 

Minimum System Requirements:

  • CPU: 1 GHz Intel Pentium or equivalent AMD processor, or 1.66 GHz Intel Atom processor.
    • Note: SSE2 instruction set required.
  • Processor Cache: 512 KB
  • Memory (RAM): 1 GB for Windows XP and Windows Vista, 2 GB for Windows 7, Windows 8 and Windows Server 2008.
  • Free hard disk space: 3.2 GB (4 GB for localized non-English versions)
  • Supported Operating Systems:
    • Windows 8 (32-bit and 64-bit Editions) (Windows 8.1 w/ Dragon 12.5.1)
    • Windows 7 Service Pack 1 (32-bit and 64-bit Editions)
    • Windows Vista Service Pack 2 or higher (32-bit and 64-bit Editions)
    • Windows XP Service Pack 3 or higher (32-bit only Edition)
    • Windows Server 2008 Service Pack 1 or Service Pack 2 (32-bit and 64-bit Editions)
    • Windows Server 2008 R2 Service Pack 1 or higher (64-bit only Edition)
  • DVD-ROM drive (required for installation).
  • Microsoft Internet Explorer 7 or higher (free download available at www.microsoft.com).
  • Nuance-approved noise-canceling headset microphone (included, except for upgrades).
  • Sound card capable of supporting 22 kHz 16-bit recording.
  • For details on Bluetooth microphones, Tablet PCs and other hardware, please go to http://support.nuance.com/compatibility/.
  • An internet connection is required for activation.

 

Recommended Specifications:

  • CPU: Intel Pentium 2.2 GHz (dual 1.8 GHz core processor) or equivalent AMD processor.
    • Note: SSE2 instruction set required.
  • Processor Cache: 2 MB
  • Memory (RAM): 2 GB RAM or more for Windows XP Windows Vista, Windows 7 (32-bit), Windows 8 (32-bit) or Windows Server 2008 (32-bit).  4 GB or more for Windows 7 (64-bit), Windows 8 (64-bit) and Windows Server 2008 (64-bit).

 

Notes:

  • During the install process, the software checks that your system meets these requirements; if they are not met, it will not be installed.
  • Rich Internet Application support requires Internet Explorer 9 or 10, or the currently supported version of Mozilla Firefox or Google Chrome.  For additional information on Rich Internet Applications support including the latest supported browser versions, please see Technote 6861: “Information on Rich Internet Application support”.
  • Only the Medical edition of Dragon supports dictation directly into Electronic Medical Record (EMR) Systems.

 

Minimum system requirements for the Dragon remote microphone application (Dragon NaturallySpeaking 12):

  • Supports iOS 4.2 and higher on iPhone 3GS and higher, iPad 1, 2 and 3, and iPod Touch 4 and higher.
    • Note: The Dragon Remote Microphone application be downloaded from iTunes and the App Store.
  • Supports smart phones and tablets running Android OS 2.2 and higher.
    • Note: The Dragon Remote Microphone application be downloaded from Google Play (formerly called the Android Market).
22Aug/17

General information about the Dragon NaturallySpeaking 12.5 Service Pack

nuance dragon supportCall for Nuance Dragon Support +1-888-432-7932

General information about the Dragon NaturallySpeaking 12.5 Service Pack

Language notes:

To view this document in German, please click here.  Um dieses Dokument in deutscher Sprache zu sehen, klicken Sie bitte hier.

To view this document in French, please click here.  Pour lire ce document en français, cliquez ici.

Information:

This article contains information about the Dragon NaturallySpeaking 12.5 Service Pack.  This article will discuss the requirements, download steps and the list of fixes found in the Service Pack.  For additional information about Dragon NaturallySpeaking 12.5, use the following resources:

Service Pack Requirements:

  • Dragon NaturallySpeaking 12.0, in the following editions:
    • Basic
    • Home
    • Premium
    • Professional
    • Legal
  • Dragon NaturallySpeaking 12.0, in the following languages:
    • English
    • French
    • German
    • Italian
    • Spanish
    • Dutch

IMPORTANT INFORMATION:

  • Click here to view the full Dragon NaturallySpeaking 12.5 Release Notes.  This document contains detailed information on Service Pack, including installation tips and known issues.
  • This update is not applicable for Dragon NaturallySpeaking editions in any other languages.
  • This update is not applicable for Dragon NaturallySpeaking in any other edition.
  • This update is not applicable for any special releases of Dragon, which may be supplied by a Nuance partner/hardware manufacturer.
  • The service pack does not upgrade existing v12.5 user profiles, but it is recommended to back up your user profile before installing the service pack (see the release notes for additional information).

Downloading the Service Pack:

The Service Pack is available for download through the Nuance Update Service. The Nuance Update Service is an automatic update service included with Dragon NaturallySpeaking.

Note: To access the “Check for Updates” menu from within Dragon NaturallySpeaking, you must be logged into the computer as a Windows User account that has administrator level permissions.

****** THE SERVICE PACK IS ONLY ACCESSIBLE FROM WITHIN DRAGON NATURALLYSPEAKING. THIS TECHNOTE DOES NOT HAVE A LINK TO DOWNLOAD A PATCH ******

To open the Nuance Update Service, do the following:

  1. Start Dragon NaturallySpeaking 12.
  2. Click “Help > Check for Updates”.
  3. When the Update Service opens, select the “Service Pack 1 for Dragon NaturallySpeaking v12 – New” update.
  4. Click the “Download Only” button to save the Service Pack to the computer.
  5. Select a location to save the file (such as the Windows Desktop) and click the “Save” button.
  6. Once downloaded, double-click on the “DNS12ServicePack1.exe” file to install the Service Pack. Please be sure to close out of all open applications before installing the Service Pack (except the Service Pack download itself).

Download Name:  DNS12ServicePack1.exe
Approximate size: 500 MB
Approximate download time: 5-10 minutes

Important Note: If the “Install” button is selected instead of the “Download Only” button, a message may appear stating that all open applications should be closed before continuing the installation. All applications can be closed except for the Update Service window. The Service Pack can be successfully installed with this window open by pressing the “Ignore” button, however all other applications, including Dragon NaturallySpeaking 12, must be closed.

Additional Tips and Suggestions:

  • Upgrades or modifications should be performed before downloading and installing the Service Pack if there are plans to:
    • Upgrade editions within version 12.0 (Example: v12.0 Home to v12.0 Premium).
    • Modify or repair the installation (Example: install a new vocabulary).
  • After applying the Service Pack, the Service Pack will need to be re-installed if:
    • Dragon NaturallySpeaking is upgraded within editions of version 12.0.
    • Dragon NaturallySpeaking installation is modified, repaired, or removed.
  • The Service Pack cannot be un-installed separately. To un-install the Service Pack, it is required to remove the complete Dragon NaturallySpeaking installation from the Windows Control Panel.
  • During the installation of the service pack, a drop down to select language will appear.   Make sure to select the language of Dragon NaturallySpeaking that is currently installed.

Issues fixed with the Dragon NaturallySpeaking 12.5 Service Pack:

 Technote Number

 Technote Topic

 6976

  Microsoft Word 2013 may stop responding during launch when Dragon NaturallySpeaking is running

6975

  “New Paragraph” command not recognized in Dragon NaturallySpeaking 12

6961

  Unable to insert special or accented characters into Corel WordPerfect

6963

  Text is overwritten when dictating into a Microsoft Word Form

6951

  Unable to move up/down when using Dragon NaturallySpeaking 12 with Microsoft Outlook/Word

6958

  Some dictated words are formatted as compound words (DUTCH ONLY)

6953

  Extra HTML code is inserted in WordPress Blogs when using Dragon NaturallySpeaking 12

6899

  Cannot dictate single-digit numbers when in Spell Mode

6952

  Natural Language Commands are not recognized when in Numbers Mode

6935

  Unable to dictate into certain fields within Internet Explorer 10

Additional Dragon NaturallySpeaking 12.5 fixes and improvements:

  • Improved Microsoft Windows 8 usability: Windows 8 is now fully supported with Dragon NaturallySpeaking 12.5.
    • The new Dragon Audio Bar can be displayed on the Windows 8 Start Screen to control Dragon’s microphone outside of the Windows 8 Desktop environment.
    • New Charms Bar commands to access the Windows 8 Charms Bar.
    • New “Press Windows Key” command for Windows 8 navigation shortcuts.
    • Ability to switch between the Start Screen and Desktop.
  • Microsoft Office 2013 support: Dragon 12.5 now provides support for Microsoft Office 2013 with the same functionality that was available for earlier versions of Microsoft Office.
    • Note: To access the “File” tab in Office 2013, say the command “Click File Tab”.  For more information, please refer to the Dragon Help file by clicking “Help > Help Topics” from the DragonBar.
  • Microsoft Internet Explorer 10 support:  Dragon 12.5 now provides support for Internet Explorer 10 with the same functionality that was available for Internet Explorer 9.
  • Additional Rich Internet Applications support:  In addition to the Gmail and Hotmail support through Dragon’s Rich Internet Application feature, support for Microsoft’s Outlook.com mail service is now available.
  • Floating Dragon Sidebar: Dragon Sidebar is now set to “Floating” by default.  Previously, the Dragon Sidebar was set to “Docked to Right” by default, which could result in desktop icons and windows being moved when the Sidebar is displayed.  Now with the Sidebar set to “Floating” mode, icons and windows will not be moved when the sidebar is displayed.
22Aug/17

System Requirements for Dragon NaturallySpeaking 13

nuance dragon support
This article contains guidance and environmental requirements for installing Dragon NaturallySpeaking 13.

 

Minimum System Requirements:

  • CPU: 2.2 GHz Intel® dual core or equivalent AMD processor
    • Note: SSE2 instruction set required.
  • Processor Cache: 512 KB
  • Memory (RAM):
    • 32-bit: 2 GB for Windows 7, 8, 8.1, 10 and Windows Server 2012.
    • 64-bit: 4GB  for Window 7, 8, 8.1, 10, Windows Server 2008 R2  and Windows Server 2012 R2.
  • Free hard disk space: 4GB
  • Supported Operating Systems:
    • Windows 8 and 8.1 (32-bit and 64-bit Editions)
    • Windows 7 Service Pack 1 (32-bit and 64-bit Editions)
    • Windows 10 (32-bit and 64-bit Editions)
    • Windows Server 2008 R2 Service Pack 1 or higher (64-bit only Edition)
    • Windows Server 2012
  • DVD-ROM drive (required for installation).
  • Microsoft Internet Explorer 9, 10 or 11 (free download available at www.microsoft.com) or the current version of Google Chrome of Mozilla Firefox for Online Help.
  • Nuance-approved microphone (included, except for upgrades). Go to http://support.nuance.com/compatibility for more information.
  • Sound card capable of supporting 22 kHz 16-bit recording.
  • For details on Bluetooth microphones, Tablet PCs and other hardware, please go to http://support.nuance.com/compatibility/.
  • An internet connection is required for activation.

 

Notes:

  • During the install process, the software checks that your system meets these requirements; if they are not met, it will not be installed.
  • Dragon web extensions require Internet Explorer 9, 10 or 11, or the currently supported version of Mozilla Firefox or Google Chrome.  For additional information on Dragon web extension support including the latest supported browser versions, please see Answer ID 16254: Information on Dragon web extensions.
  • Only the Medical edition of Dragon supports dictation directly into Electronic Medical Record (EMR) Systems.

 

Minimum system requirements for the Dragon remote microphone application (Dragon NaturallySpeaking 13):

  • Supports iOS 4.2 and higher on iPhone 3GS and higher, iPad 1, 2 and 3, and iPod Touch 4 and higher.
    • Note: The Dragon Remote Microphone application be downloaded from iTunes and the App Store.
  • Supports smart phones and tablets running Android OS 2.2 and higher.
    • Note: The Dragon Remote Microphone application be downloaded from Google Play (formerly called the Android Market).
22Aug/17

How many computers can I install Dragon on?

How many computers can I install Dragon on?

For consumer editions of Dragon speech recognition, like our Dictate Edition, we grant one license of the software. This means you can install Dragon on one computer located at one physical address. We also allow you to install this one copy on a secondary computer for back-up purposes.

For the latest editions of Dragon speech recognition, specifically Dragon for Mac , the license is per user (not per machine).  A licensed speaker is permitted to create and use multiple voice profiles, and these voice profiles can be stored on one or more computers.

A separate license, however, must be purchased for each additional speaker whose voice profile or voice profiles is or are being used by the software.

Installation issue with Dragon NaturallySpeaking on Computer

How to fix installation issue with dragon naturallyspeaking

22Aug/17

Dragon NaturallySpeaking 13 and Windows 10

Nuance Dragon Installation Step by step guide

On July 29, 2015, Microsoft officially began releasing its latest operating system, Windows 10. According to Microsoft, Windows 10 will be available as a free upgrade for qualified and genuine Windows 7 and Windows 8/8.1 devices.

How does this relate to Dragon NaturallySpeaking 15?

Dragon NaturallySpeaking 15 is supported on Windows 10. Customers who have a qualified Windows 7 or Windows 8/8.1 device that already has Dragon NaturallySpeaking 13 or 15 installed should be able to upgrade to Windows 10 without needing to re-install DNS 15. Similarly, customers who upgrade to Windows 10 should be able to subsequently install DNS 15 without issue.

Are there any known issues running Dragon NaturallySpeaking 15 on Windows 10?

Windows 10 has two main modes: desktop mode and tablet mode. In desktop mode, Dragon NaturallySpeaking 15 should work with all previously supported applications. In tablet mode, where applications become viewable as full screen.

Dragon NaturallySpeaking 15 should also continue to function normally with previously supported applications. There may be some cosmetic variances in the behavior of the DragonBar, and some UI elements, such as the Learning Center, may appear in full screen mode. These issues should not impact the use of Dragon NaturallySpeaking 15.

Nuance is currently investigating the use of certain voice commands with Outlook 2013, which can cause Outlook to freeze. Customers can continue to dictate into Outlook 2013 using full text control without issue.

We will provide more detail regarding the use of voice commands with Outlook 2013 in additional support documents. Other supported versions of Outlook work as expected with Dragon NaturallySpeaking 15 on Windows 10.

How will Dragon NaturallySpeaking 15 work with new Windows 10 applications, such as the new Edge browser or Universal apps?

Edge is a new browser from Microsoft that comes with Windows 10. Microsoft has not published any APIs for developers such as Nuance that would enable us to do advanced integration with Edge.

As a result, customers can do basic dictation into edit controls in an Edge browser. But they may not be able to use full text controls or other advanced voice commands.

DNS 15 supports alternate browsers, such as Internet Explorer or Chrome, on Windows 10. With the same level of functionality provided on Windows 7 and 8/8.1.

Universal apps are the successor to Metro apps in Windows 8/8.1. Dragon Naturally Speaking 15 will provide the same level of basic dictation support for Universal apps on Windows 10 as it did for Metro apps in Windows 8/8.1.

Windows 10 has new or modified features, such as the new Start menu. That were not available in Windows 7 or Windows 8/8.1. As a result, customers may not be able to use voice commands to control the new features in Windows 10.

still facing the issue please call +1-888-432-7792 or visit dragon support .

22Aug/17
nuance dragon support

Frequently Asked Questions on Dragon Assistant:

Can I use my own microphone with Dragon Assistant?

Dragon Assistant is specially designed to work with the built-in array microphones on your machine and is the recommended choice for the best user experience.

Users may also use an external microphone, such as USB microphones or Bluetooth devices however the quality of these microphones and therefore the user experience may vary. The microphone being used must be selected as the default device in the Windows Operating System.

What applications does Dragon Assistant interact with?

You can use your speech to interact with Facebook, Twitter, Windows Media Player, iTunes, Skype and Internet Explorer and more. Configure Dragon Assistant to work with your favorite e-mail and calendaring applications.  You can also use your speech to search the web using Google, Bing or Yahoo.

What other kinds of thing can I do with Dragon Assistant?

You can control your computer and dictate into certain applications.  To control your computer you can say things like:  “increase the volume” and “decrease the volume”.  To find out more, you can ask Dragon Assistant, “what can I say?”, and it will tell you.

What applications can I dictate into?

Just about any!  The best way to find out is to try it.  Place your computer cursor in an area you would normally type into, then start dictation by a configurable hotkey. With next generation Dragon Assistant, you can start dictation by voice or double clicking or double tapping the icon as well..

Is there a limit on how much I can dictate into an application?

There is a 30 second limit that applies to dictating into a supported application for Dragon Assistant v1.5x. For the next generation Dragon Assistant (v3.x), it can detect end of speech up to 60 second increments.

How do I get Dragon Assistant to listen to me?

Sometimes Dragon Assistant goes to “sleep”.  It does this so it doesn’t pick up any conversations you might be having that aren’t with it.  To “wake” Dragon Assistant up, just say “Hello Dragon”.  If you want to use your fingers to wake Dragon Assistant,  just click on the icon, or use a wake-up hotkey.

To make Dragon go to sleep say “Go to sleep”.

Can I have Dragon Assistant and Dragon Naturally Speaking on the same machine?

Yes you can. You can install Dragon NaturallySpeaking on a machine that also has Dragon Assistant however you can’t run both applications at the same time. If you are running Dragon Assistant and you launch Dragon NaturallySpeaking, the Dragon Assistant will exit.

Can I use my Exchange with Dragon Assistant?

Dragon Assistant 1.5 supports integration to Exchange server through the Outlook 2013 client application only.